Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

At [Your Flower Store Name], we take pride in delivering fresh and beautiful flowers. If you are not satisfied with your purchase, we’re here to help.

Returns

Since flowers are perishable items, we do not accept returns. However, if you receive damaged or incorrect products, please contact us within 24 hours of delivery, and we will work to resolve the issue.

Refunds & Replacements

We offer refunds or replacements in the following cases:
✅ Flowers arrived damaged or wilted
✅ Wrong item received
✅ Delivery issues caused by us

If you experience any of the above, please follow these steps:

1. Take clear photos of the damaged or incorrect item.
2. Contact our support team at [Your Email] or [Your Phone] within 24 hours of delivery.
3. Our team will review your request and offer a replacement or partial/full refund based on the situation.

Non-Refundable Items

We cannot offer refunds in these cases:
❌ Incorrect delivery address provided by the customer
❌ Recipient unavailable to receive the order
❌ Change of mind after order is shipped
❌ Custom or special floral arrangements

Cancellation Policy

• Orders can be canceled within 2 hours of purchase for a full refund.
• Once the order is processed and out for delivery, cancellations are not possible.